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At Nagashi Health, we offer a variety of secure payment methods to ensure a convenient and flexible shopping experience:

• Credit Cards: We accept all major credit cards, including Visa, Mastercard, and American Express.

• Debit Cards: For your convenience, we also accept debit cards with a valid Visa or Mastercard logo.

• Interac Online: If you’re located in Canada, you can use Interac Online, a secure and popular online payment method linked to your bank account.

Please note:

• To ensure a smooth checkout process, please ensure your billing address matches the information on your credit or debit card statement.
• We utilize industry-standard security measures to safeguard your payment information throughout the transaction.

For your security, we do not accept the following payment methods:

• Cash on Delivery (COD)
• Money Orders
• Checks

If you have any questions or require further information about our accepted payment methods, please don’t hesitate to contact us.

Delivery timeframes at Nagashi Health can vary depending on a few factors:

• Size and Weight of Your Order: Larger or heavier equipment will naturally take longer to ship compared to smaller, lighter items.
• Your Location: If you’re located within the London, Ontario area, you can expect faster delivery times compared to more remote locations.
• Stock Availability: If the equipment you ordered is readily available in our warehouse, shipment can occur quickly. In rare instances, if an item requires us to place an order with a manufacturer, there may be a slight delay.

Here’s a general guideline for delivery timeframes:

• In-Stock Items within London Area: 1-3 business days
• Standard Shipping within Ontario: 2-5 business days
• Standard Shipping Outside Ontario: 3-7 business days

Real-Time Tracking Information:

Once your order is processed and shipped, you’ll receive a notification email with tracking information. This allows you to monitor the progress of your delivery and estimate its arrival date.

Expedited Shipping Options:

In some cases, we may offer expedited shipping options for an additional fee. Please contact us directly if you require faster delivery and we’ll be happy to discuss available options and pricing.

We understand the importance of receiving your equipment promptly. Our team strives to process and ship orders efficiently to minimize downtime in your practice.

Note: These are estimated timeframes and may vary depending on unforeseen circumstances. We’ll keep you informed throughout the process and are always available to answer any questions you may have about your order.

At Nagashi Health, we understand the importance of data security and take all necessary precautions to safeguard your information. Here’s how we ensure a secure shopping experience:

• Secure Sockets Layer (SSL) Encryption: Our online shop utilizes industry-standard SSL encryption technology to protect your personal and financial information during transmission. This encryption scrambles your data, making it unreadable to anyone who might try to intercept it.

• Secure Payment Gateway: We partner with a reputable payment gateway provider to process all online transactions. These providers employ robust security measures to ensure that your payment information remains confidential.

• Limited Data Storage: We only collect and store the data necessary to process your order and provide customer service. We do not share your information with any third-party companies for marketing purposes.

• Compliance with Regulations: We adhere to all applicable data privacy regulations, including PCI-DSS (Payment Card Industry Data Security Standard).

If you have any further questions about our data security practices, please don’t hesitate to contact us.

Once you’ve placed your order on our online shop, here’s what you can expect:

Order Confirmation:

• You’ll receive an immediate email confirmation acknowledging your order. This email will contain a summary of your purchase, including the items ordered, quantities, and pricing.

Order Processing:

• Our team will promptly review your order and ensure all details are accurate.
• We’ll verify stock availability and prepare your order for shipment.

Order Shipment:

• Once your order is processed and prepared, you’ll receive a second email notification with shipment confirmation. This email will include tracking information so you can follow the progress of your delivery.

Delivery:

• We partner with reliable shipping carriers to ensure efficient delivery of your equipment. Delivery timeframes will vary depending on the size and weight of your order, as well as your location.

Order Arrival & Installation (if applicable):

• Upon receiving your order, carefully inspect the equipment for any damage that may have occurred during shipping. Please contact us immediately if you notice any issues.
• If your order includes installation services (offered for some equipment), we’ll schedule a convenient time for a qualified technician to visit your practice and complete the installation.

Post-Purchase Support:

• We’re here to support you even after your purchase. Don’t hesitate to contact us if you have any questions about using your new equipment, require warranty service, or need any technical assistance.

Note: This is a general overview of the order process. The specific timeline for each stage may vary depending on your order details. We’ll keep you informed throughout the process with email notifications.

Yes, You Will Receive an Invoice for Your Order

At Nagashi Health, we understand the importance of proper record-keeping. Here’s how you’ll receive your invoice:

• Electronic Invoice: Following order confirmation, you’ll receive an electronic invoice via email. This invoice will detail your purchase information, including the items ordered, quantities, pricing, and any applicable taxes. You can download and save this invoice for your records.

• Paper Invoice Option (upon request): If you prefer a paper invoice, please let us know in the comments section during checkout. We can include a paper copy of your invoice with your order shipment.

Easy Access to Invoices:

You can also access your invoices electronically at any time. Simply log in to your account on our website and navigate to your order history. From there, you can download and print a copy of your invoice for any previous order.